Programme de fidélité Montreal Weights

FAQ

What is Montreal Weights Rewards?

This is our way of showing our appreciation for our most loyal customers. Here you can earn points for activities on our site, like referrals and purchases. Your points can then be redeemed for discounts on future purchases. The more points you earn, the more you save!

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points, scroll to the Earn Points section.

How do I redeem my points?

Scroll to the *Rewards* section. Here you’ll see all the rewards we offer and how many points they require. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed on rewards immediately
  • Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - you’ll be able to redeem your points for a discount code which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us at socials@montrealweights.ca and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please send an email to socials@montrealweights.ca if you are having issues with your rewards or would like to give feedback.