PANDEMIC UPDATE
We remain operational and fully staffed during the pandemic! We offer quick shipping all across Canada and at the lowest cost. For most heavy and bulky items, we offer pickup at our warehouse located in Montreal. Our store remains open for orders, repairs and returns.
Worry not, we're partners with most big carriers to ship your items to your door in just a few days. Most orders will be processed within 2 business days from the product's arrival at our warehouse and shipped with express couriers in 1-4 business days across Quebec & Ontario. Shipping time will vary depending on where you are located in the rest of Canada.
Considering the huge charges imposed by shipping companies for such heavy and bulky equipment, we’ve decided to absorb a large part of the shipping cost to keep our items affordable for you. Our mission is to keep you all in shape and this is not going to stop us! 😊
Pick up service at our Montreal warehouse
Clients also have the option to come pick up their order at our warehouse in ville St-Laurent. You will receive an invite by email to schedule a pickup time between 10am and 5pm from Monday to Friday or between 10am and 4pm on Saturdays (ET). The third-party warehouse will then prepare your order for the pickup.
Shipping timelines and pre-orders
Most of our items are for sale on pre-order, which means when you purchase an item in that is not in stock, there is a transit time for it to get to our warehouse. Every item will have different batch dates and will be indicated on the product page when you add to cart ad also on your order confirmation that is sent via email after the purchase. Those batch dates are the Estimated Dates of Arrival for the equipment to reach our main warehouse in Montreal.
Once we've received the items, it usually takes about 48-72hr to process the orders in our inventory and have them ready to be shipped. Once your order has been processed for delivery, you will either receive an email with the tracking number associated with your order. The delivery will usually take between 1 and 4 business days depending on your region, once the parcels have left our warehouse. The shipping time can be longer if you live in more rural areas or in provinces further away from Montreal.
Because we appreciate your trust by pre-ordering with us, you get a 10%-15% discount on all pre-ordered gear (the prices are already marked down).
COVID-19 Delays
We do everything in our power to deliver on time and recognize that some logistical factors are out of our control. We commit to ordering and delivering exactly what we say, but we can’t guarantee that the items will always get here on time due to the ongoing pandemic straining the international shipping routes and logistics. We do our best to provide the most accurate estimate possible at all times, even with unforeseen circumstances.
We thank you for your understanding!
*Please note that we are unable to keep items at our warehouse for an undetermined period of time, we kindly ask that you pick up your order within 1 month after the last item on your order has arrived at the warehouse. If you do not pickup your order within the prescribed timeframe, we reserve the right to cancel your order and your purchase will be immediately refunded following the cancellation. If for any reason at all, you are unable to come pick up your order within the prescribed one month period, please communicate with us beforehand so that we may arrange a specific date for the pickup and avoid cancelling your order where applicable.